How to Develop a Perfect Chatbot in 2021?
There is no doubt that chatbots are going to play an essential role in the upcoming future. They will handle all our customer interactions, user interactions, and so many other tasks.
And that is the very reason why you should consider developing a chatbot from scratch for your company.
But creating a chatbot is not a simple task. So if you are not sure where to start with your Chabot development, I am here to help you out.
In this article, I will be talking about all the steps you need to develop a chatbot. Most of the information I’ve got is from the excellent articles develop a chatbot from scratch and chatbot technology in healthcare so that you can use it, too. So here we go:
Determine chatbot’s features
The first thing that you need to do is start determining the chatbot’s features. As you already know, a different kind of business requires different types of components. As a result, every chatbot should have unique features, and they are different from other chatbots.
So as we are building a chatbot from scratch, so it would be a good idea to make a list of the features we want our chatbot to have. For example, you can point out features like giving customers information about a product, return policy, discounts, and so on.
Design A Chatbot conversation
Once you have your features list, you will need to start designing the chatbot conversation. It would help if you structured the chatbot conversation to quickly understand the user’s question and offer the user the right information.
The best way to do is to use premade questions and answers. For example, you can ask a question like, “Are you looking for this product-related information?” with answers like “Yes” and “NO.” So if the user response with a Yes, you can give the user further information. If no, then you can suggest some other options.
Choose A Framework
The most important thing that a chatbot requires is a perfect framework. Without a framework building, a Chatbot would be challenging.
And whenever it comes to choosing a framework, there are two options you have. The first option is to go with chatbot making platforms. They are easy to get started with, and you can build a chatbot and implement it within an hour or two.
The next thing you need to do is choose a framework for your chatbot. Now there are two things that you can do. First, you can select chatbot making platforms. The best part is that you don’t need to have any coding knowledge to use these platforms.
The other option is to use code-based frameworks. Code-based platforms are not an ideal option for inexperienced developers or first-time users as you will need to know programming, APIs, Server management, and so on. Also, it is pretty time-consuming.
However, to make it easy for you, let me draw a quick comparison below for you:
A chatbot maker has all the tools that you might need. You can easily design and launch your chatbot within hours. Also, there is no need for you to know about programming.
And here are some of the most popular chatbot making platforms:
- Chatfuel: Chatfuel comes with many features, like adding content cards and sharing updates to your followers automatically. Plus, you will be able to collect information on insider messenger chats with forms and other features.
- Botsify: This one allows you to use drag and drop templates to create bots. Also, you can get different features with easy integrations of plugins.
- Flow XO: Flow XO offers you more than 100 integrations. Also, you will get easy to use the visual editor.
The other option is to go with code-based platforms, which requires you to be an experienced developer. You will need to know different coding platforms like Python, Microsoft bot framework, Wit.ai, API.ai, and Aspect CXP-NLU. But the good part is that it offers you more and more customization options. Like you can exactly have the feature that you want.
So go ahead and choose a platform that suits your needs. Also, for any other question, comment below.